Trendin.com — Refund of returned product is not received | |||||
I had ordered "Van Heusen Jeans" (Order number : 1302473) on Trendin.com website on the date 31-July-2016. There was issue with size of the product. So I raised the return request on the website. The pickup of above product is done on the date 18-Aug-2016. But till date I have not received the refund of the returned product. For this, I made complaints many times to customer support. On this they said:"we would request you to send us the snapshot of the courier receipt in a JPEG Format" For this I sent them the snapshot files of courier receipt for further assistance. But after that no action is taken from their side. I have called up customer support many times in order to solve this issue. They give the same answers every time like: "please wait for 4-5 days. we have already forwarded your refund issue to our refund department." They are just giving me false assurance. I am not getting any positive response from customer support. When I ask them to transfer the call to senior officer or call me back, they never do this. I am really dissatisfied with the kind of service provided by such a reputed company.I would not recommend anyone to purchase anything from this company. Was this information helpful? | |||||
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Package returned. No refund made since 30 days. Always promise that issue will be resolved but nothing done. They have now also removed the feature to login. I am attaching the e-mail screenshots
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