I had ordered "Van Heusen Jeans" (Order number : 1302473)
website on the date 31-July-2016.
There was issue with size of the product.
So I raised the return request on the website.
The pickup of above product is done on the date 18-Aug-2016.
But till date I have not received the refund of the returned product.
For this, I made complaints many times to customer support.
On this they said:"we would request you to send us the snapshot
of the courier receipt in a JPEG Format"
For this I sent them the snapshot files of courier receipt
for further assistance.
But after that no action is taken from their side.
I have called up customer support many times in order to solve this issue.
They give the same answers every time like:
"please wait for 4-5 days. we have already forwarded your refund issue
to our refund department."
They are just giving me false assurance.
I am not getting any positive response from customer support.
When I ask them to transfer the call to senior officer or call me back, they never do this.
I am really dissatisfied with the kind of service provided by such a reputed company.I would not recommend anyone to purchase anything from this company.