Trendy Western — Payment taken product not delivered

Hi, I placed an order on 6th Oct 2020 and made a payment of Rs 1198. Since then I have sent several emails to the support email id enquiring about my order. The items were meant to be delivered within 3-5 days of order placement but so far I have not received it. After I threatened legal action, today I received an email 'confirming' my order again..

I have asked for a refund or item delivery but this company seems to be fake. Pls report and take appropriate action.

Regards,
Shibani