Tripsta — unable to even partially reimburse unused ticket on medical grounds

Flight was booked through tripsta on skyascanner. Malaysian airlines form manila to kuala lumpur. Soon after that passenger was found to have a serious cancer requiring immediate surgery and chemotherapy. Tripsta requested a medical certificate which was produced but tripsta claims that malaysian airlines is unable to reimburse the ticket. But when i spoke to malaysian airlines they claim it is not their decision since passenger has not utilized the ticket. Tripsta is the deciding factor. Its sad that such company has no empathy for people. Moreover this is in advance and ticket can be re-sold again. Bad experience!