TUI — unsatisfactory holiday

Address:

CH62 7AY

We booked a holiday with u we travelled on 4/09/18 from manchester at 8.00 pm we were meant to be on a tui flight but were put on a freebird airline on boarding the flight we waited on the stairwell for around 30 minutes with my 13 month old son wriggling which i struggled with me and my partner had to keep taking turns to hold him and i have carpol tunnel syndrome so struggle carrying my child. After boarding the flight with my partner son and daughter aswell as another couple and there two children. We sat on on seats and i was given the extra strap as my son was on my knee and was not shown how too use it so my partner done this which i found disgracefill as i have never flew before and was anxious. Itwas mine and my childrens first time flying and the safety procedure was on a blurie tv which i couldent really see as my reading glasses were not in my hand luggage. The baby changing facilty dident have have a strap which was not safe. The transfer from airport to hotel was ok although we arrived around 1 hour 30 minutes late. We only got a six nights instead off seven because we dident arrive in marmaris club aida till around 5 am. On arrival at hotel we were put on the second floor and our friends the third floor and we requested rooms next too eachother which was really disappointing and they were on the opposite side off the hotel.