TVC Skyshop — Not receiving order after 1 and half month of ordering

Address:

Dibrugarh, Assam, 786001

I have ordered dr slim tea from tvc skyshop on 9/6/16 by making online payment through net banking. my order number is [protected]. but they have not delivered the order yet. they are not answering to my calls or replying to my emails. please help me. either they should return my money or deliver the order. they are delivering cash on delivery items but not sending already paid items. they have stopped receiving my calls. it's more than a harassment. please help