Mar 30, 2019
Updated by murali dev raj Hi Team,
AGMT.NO. : AP3021CA0007690 AGREEMENTED DATE. 14/03/2018
PROP.NO. : 3021CA0012692
CUST NO. : [protected]
I have taken car on March 2018 and my payment track is clean and clear till September.
In the month of July and August I felt like selling my car and I got a good deal as well, but I'm not able to do so because I dont have RC. I have been asking the agents Mr. Satish and Francis by continuous follow up literally every alternate day. But they're not responding and failed to provide me the RC.
Then I decided to hold the EMI which makes them pressurised, atleast I thought in this way they will give my rc at the earliest.(As I dont have any other option)
I went to TVS office in the month of October and i clearly told to the official "sir it's been nearly 8 months i dint get my RC yet, so I'm holding the payment till the day I get my RC"
I'm on my words even now. But they call me once in a month and ask me to send the required docs every month. I dont know how many times they're applying for my RC.
Now my main concern is, There is a service related issue from TVS to customer and customer is very clear from his point of view that he is fed up talking to executives/agents. With prior information he stopped paying the EMI and there is a VALID reason behind it.
And today 3 people came to my house and without letting me talk to the manager, they have taken my vehicle forcefully.
Without any prior notice and my consent signature on the form vehicle taken.
Below is the article for your reference:
A finance company cannot forcibly take possession of a vehicle for non-payment of dues without sending a notice to the borrower, country's apex consumer commission has said.
TVS credit has failed to provide me the RC within 8 months of the registration only then I holded paying EMI.
When there is a mistake from your end you should be ready to accept it and workout the things accordingly.
My case should be an exceptional case, because you may not have seen these kind of issues very often.
Even though you have miss from your end and even for that I had to take pain.
My miss has started only when you're not able to address my concern (providing original RC)
I want my vehicle to be released at the earliest and as I promised help me with the RC and take the EMI.
You need EMI and I need RC, Give me first what you are committed to do so and then expect what the customer is committed to your organization.
RC and EMI both are 2 parallel lines till now, let's join it together.
Once again kindly release my vehicle at the earliest.
End of the day I had to pay all the amount but why should I take the pain by not having my car with me now ?
Seizing procedure didn't happen at all. 3 people came and told me that they're from TVS credit and showed me I Card and taken the vehicle without even a single signature of mine.
I have valuable and important documents in my Car.
Also Vehicle has been taken without any prior notice. Usually a notice to be sent before you posses the vehicle. When I spoke with area manager MR. Pathan, I got notice on 28th Feb. Which is more than a week after they took my vehicle.
When seizing didn't happen in a proper way without any notice and any signatures, why should I pay seizing charges 15, 000 rs. There is Service related issue and they is the reason I hold the EMI by informing officials.
It's been more than a month. kindly look into this and do the needful.
Thanks in advance.
Regards,
Murali Devi Raju
Regards,
TVS Credit Services