| Address: | Shop no: 307, 3rd floor, Jade arcade,secunderabad |
| Website: | www.tvs-e.in |
Service center case number 50208675
Hp call center case number: [protected]
Issue was first registered on sat, 8 aug, 11:04
After 12 days service center technician visited the house and said that part is a physical damaged and cannot be covered under warranty. We tried to explain them that there was no such action, but still they insisted that its a physical damage.
We couldn't argue as it was effecting my kid's online classes, i have paid the amount that they quoted 24, 226.23 on sep 2, 2020.
Attaching the quotation from the company and my payment to the company.
They acknowledged that they received money on the same day sep 2, 2020.
Till now they did not give a call or update on when the part will be replaced.
As per their quotation statement
7) if the quoted parts are not in stock, it will take 2-3 weeks to get those parts from the date of receipt of your written approval.
Its now 4th week, and today morning when we called them they are saying it will take 4 more weeks.
They knew this update, but still not given a call to us or bothered to inform us.
I wrote the emails to many people in that service center, but of no use.
Please help us in this regards.
Was this information helpful?
Post your Comment