TVS Finance — Collection executive's misbehavior

Namaskar,
I've an ongoing car loan with your bank since 4 years & this is the last year going on. My emi was never regular but it's never defaulted either. But now for the 1st time, this one executive Mr Bilal khan of Jabalpur is asking to surrender my vehicle, whereas I've just paid 1 installment 3 days before. This feels insulting. I've taken and completed more than 10 vehicle loans till now, but such threatening was never experienced before.
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