Tvs Motor Company — apache rr 310 defects

Address:M-93, 9th B Main Road, Bangalore, Karnataka, 560075

Hello Team TVS,

This is Baidik here. I am self-employed, I work in Bangalore. With a lot of patient and hard-earned money i finally got delivery of the long awaited Apache RR310 on August 26th, 2018.

It was very viby from the very beginning and I made peace with myself thinking the engine is not refined. But after driving multiple RR310 of other owners in Bangalore, I was convinced my bike had way more problem than just a viby engine.

The service guys at Prakruti are extremely helpful and genuine. I am a casual rider and not a very technical guy. They informed me there is problem with 'Shim Settings', 'Tappet' and 'Engine Bedding Board'. They apparently repaired it. The vibrations reduced 50%. But after driving 100 kms all the vibrations are back again.

My left hand goes numb within 5-10 mins from vibrations from handle bars, the legs go numb from the vibrations from foot pegs, vibrations near the tank area can be felt near the thighs, rear footpegs vibrate. AND PLEASE NOTE, I HAVE DRIVEN MULTIPLE OTHER RR310 IN BANGALORE, THAT IS WAY BETTER. MY APACHE RR310 HAS THOSE PROBLEMS AND MUCH MORE.

The problem arises every 100 kms and its unacceptable. I would like to know what my options are, either complete PERFECT REPAIR (THIS PROBLEM SHOULD NOT ARISE AGAIN) or REPLACEMENT OF BIKE. Please let me know immediately.

I still wish to still remain a dedicated TVS customer.
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    +91 44 2827 2233 [Regd. Office]
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    Jayalakshmi Estates 5, Floor 8, Haddows Road, Chennai, Tamil Nadu, India - 600006
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