| Address: | House no 1397, Gali no E-52, Molarband Extn., Badarpur |
Dear sir,
Hi
I am Hemender kumar I have purchased a tvs appache rtr 160 on June 13th 2021 from OmTvs A-5, Molarband Extn. Jaitpur Road, Badarpur, and my bike fuel tank heating issue from 1st day of purchased my bike then I have noted a complaint against it when my bike 1st service in om tvs service center and then I received my bike after service your service technician told me it's complaint was resolved but same day again fuel tank heating issue then next day I was again visited om tvs service center I don't know what the service technician checked and he handover me my bike and again same problem after 2nd visit then I logged a complaint customer care no and got a complaint no[protected] and that time I was received a call from om tvs service center and Called by Mr. Sunil Rawat He told me please visit our service center and we will resolve your complaint then I visited again that time service technician replace my heating sensor and He told me now resolve your complaint but when I was reach at home from service center I am facing same issue. And I was reopen my complaint from customer care no. and again received a call from Mr. Sunil Rawat this time Service technician pick and drop my bike from my home and after dropped my I m facing same problem again I logged a complaint with the complaint no TVS_Gr_[protected] and again I visited om tvs service center I hope till now I have visited 6 time for same complaint and now service technician replace my bike clutch plate and my bike run only 1700 km but till Now I have no any resolution and also your service technician told me you have no sense how to ride bike. for your further reff I have attached last service job card and I want also know that who is the answerable if some mishappening with me when I riding bike because it's fuel tank heating issue and petrol is very high sensitive for fire 🔥I want to clear you that it's fuel tank heating issue not engine heating issue.
Now I want replace my bike or refund my money I m very disappointed by tvs service
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