TVS Motor Company — Bad customer service

Address:	Pune, Maharashtra, 411045
Website:	www.tvsmotor.com/contact-us.aspx

Hi,

Its been a no pleasure doing business with tvs services. Last time also i had faced big issue despite informing in advance that i wont be available to collect the vehicle (Tvs - wego) from kalamkar tvs, baner in the evening.
I was facing an issue with fuel leakage since last three days and so i talked with mr. Hemant and submitted my vehicle gettig assured by his words that my vehicle would be returned by the evening and a drop would be arranged for the same. I told him clearly that all the fuel had been leaked so pls make it sure that issue should be solved and also it would get dropped to my place later in the evening. But post that i didn't received any call from anyone of tvs saying my vehicle is ready and the issue has been sorted out. Only after calling hemant in evening around 5 i got to know that he is in hospital and somebody would call me from the service centre. Later i received a call from the service centre only to be told that vehicle is ready and i need to pay rs. 57 and can collect my vehicle. I told him, that i cant come, pls send some one to my place, its hardly 500mtrs and i would also pay him in the person. But the person didn't agreed and also when i told him to keep the key of my vehicle with the security, he didn't agreed on that too. I told him that i would come tom morn and pay in cash as i'm a genuine customer and hold a good rapport in market but he ignored that too. Later, i somehow managed to send my brother over there in rush situation to collect my vehicle as i was required to go somewhere imp.In evening, but to my wonder, the work even didn't happened in my vehicle. The fuel was even then leaking, i have an image and a video proof for the same.
Any now now lets talk about the issue in particular :

1. No respect for two year old customer.
2. No customised service when already been told about while taking up the vehicle in the day time.
3. Forget about the customer service, the work or the service for which the vehicle had been submitted at 12.30 of the noon time hasn't been accomplished till evening 6.30pm???