I wish to bring your kind attention the deteriorating service prevailing at above service out let of your company. This scooter was bought at your madhavan park bangalore show room viz ms bharath tvs show room, when my daughter was your employee in audit section of your factory in elctronic city in 2012. Since then it has hardly run 10000 kms as it is sparingly used, & sofar i never face any service problem & i was getin excellent service at your company show room where i bought it.in 2015 i moved to uttarhalli main road & patronised tvs purva for servicing & mr deppak who was incharge used to give excellent service. Now i find it has changed hands & has been taken over from deepak. Day before yesterday 10th aug' 2018 i left the scooter for service at 10 am & when i wen to pick up at 7pm it was not ready & i got the delivery of the vehicle at 6pm on 11th aug 2018 & to my surprise there is no show room incharge & at this old age of 68 i had to deal with non managerial staff of show room & i found accelerator cable & spark plug has been changed, the usual procedure is customer is contacted on phone after arrival of show room incharge & told about the estimate of servicing & nothing such has happened, i keep quiet & i brought the vehicle after paying rs 3000?- inclusive one tubeless tyre & i find the service charge is exorbitant & i brought the vehicle to my flat just few 100 yards away & when i started the vehicle at 6am today to go to mkt for sunday purchase it failed to start after hard try for 10 mints it started thro kick start & after filling petrol near my house it didn't start at all, i pushed the vehicle in this old age & rain to my flat. I feel at loss at the quality of service, just a year back i have changed the battery also at the same show room. If this is the quality o f servicing prevailing who will have confidence in you after sale's service. Now i request you whom i should contact for my scooter to start again & i would very glad if you could arrange pick up & drop service for senior citizens who still use ur scooter & give relief to my endless scooter problem. Kindly note bharath tvs outlet is 5 kms from my house & i believe the can do good job & they can even charge me extra for pick up service. Kindly have it arranged.
Also please note i will not enter again to tvs purva, uttarhalli main road, bangalore, as i find totally unprofessional approach & ill equipped. I would also advise my near & dear one's not to patronise this show room, please note the undersigned is a philanthropist, ex gm of a leading co, ex faculty member of b'lore university & iim trained professional who teach & educate people fee on net in about ten countries.
An early action in this regard is very much appreciated.
Regards
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