TVS Motor Company — bad service-rajpoot motors delhi

Address:

New Delhi, Delhi

I am writing this for complaining against the bad and poor service by the rajpoot tvs dehi.
Service center - jahangir puri, delhi-110033
I must say i have been forced to write this mail as i did not face any issue from the last 10 years by using tvs apache.

I purchased tvs jupiter with registration number-dl8scq3348 on 26th april, 2019. Since the day one central stand was not good as it touches the main foot rest and creates a sound (Friction as well).
I got my first service done on 7th july, 2019 and also requested them to repair the central stand. They did not repair the stand due to the unknown reasons. Washing was also not done by the service center as it was banned by the government authorities due to water shortage and they assured us that they will do it in the coming days. I got the call in the subsequent week for the washing from the service center and i went there on 21st july for the washing as well as repair of the central stand. Upon reaching they had provided me the service tag number-108 whereas the current number was 63. They told me to wait as it would be done quickly but after asking several times about the status they were not ready to give any answer.
I waited for more than 1.5 hrs and then i had to forcefully take my jupiter to go home without the service being done. No one really cared literally.
This is how you provide the service to the consumer. You don't do the service properly in the first place and then you don't correct it in the second instance as well. Your guys don't know how to attend the customers, your service guys don't know how to repair it, your waiting lounge don't have proper facilities for the clean drinking water, your guys don't care about the customers, your service center location is so bad that one may get ill due to the unhygienic conditions around the service center, you don't know how to retain the loyal customers.

I registered complaint with tvs service on 21st july and since then no action has been taken on the complaint. Only false promises are given on the mail.

Please take the corrective actions and don't harass the customers. Also please provide the number of the service manager for our region as i want to talk to him directly.