| Address: | Dakshina Kannada, Karnataka, 575001 |
I have purchased my vehicle from novel tvs, mangalore and the 1st service was provided by them after the 1st service i noticed back firing in engine and i have consulted then for the same, with out proper satisfactory, i had changed my service provide to sai radha tvs, mangalore for further servicing of my bike, from the 2nd service i have been informing then of the back firing of the engine is higher than usual and then tested with the stock vehicle which then had in the service station and agreed that the back firing is unusual, and then convinced me that it will reduce when the engine sets up after few servicing.
Without having any background knowledge of the automobile i had been convinced.
Later even after contently requesting to check the back firing of the engine then convinced me saying in this model that is normal.
Now after some time a new problem occurred as during riding if the rpm is about[protected] then engine acts as there is no fuel it provided very harsh jerk. Ones the rpm is increased above 5000 somehow the engine operates normal without any jerk's.
Below 4000 rpm also there used to be no problem, hence again i provided the vehicle for servicing.
Till today its almost 8 months this problem started and yet not solved.
Every month at least for 10 days the bike will be in service centre (Which is very inconvenient for me).
The service centre (Radha tvs, mangalore) says that this is unusual in the vehicle and still not providing any proper permanent fix for the problem.
While solving this issue a new issue has occurred ie while driving the vehicle the engine idling stays at[protected] rpm for more than 8-12sec after clutch has been engaged during ride after 8-12sec the 1400 rpm idling reaches, which is very disturbing since the mileage has dropped drastically.
I'm contacting the service centre (Radha tvs, mangalore) from almost 8 months for the same problem and still no solution is been provided by them.
After the above mail is sent the service centre (Sai radha tvs, mangalore) had contacted me and had asked me to keep my vehicle for service,
And within a day they has returned my vehicle back with the problem fixed (Which initially they could do even after keeping for service for months together)
But again after 3 weeks the same problem continued, and i had contacted them and informed that there is problem with same issue and it was very rare, hence they suggested me to keep it during next service if the problem didn't increase.
Since there was no increase in the problem i had kept my vehicle for usual servicing and told them (Service centre) that the problem is still continue, both the jurk during 4-5 k rpm running and the idling while riding which stays in 3-4k rpm even after clutch is engaged for more than 12 sec.
They said that there is some problem with the engine and hence asked me whether there is any extended warranty done for the vehicle.
Since i had my extended warranty for the vehicle they done servicing for all the parts throughout the engine.
My issue is that the problem was notified to the service centre during jan 17, during which my vehicle had run for 22-23k km's and was about 1.5 years old (Still in warranty from company), and till nov 17 they took to understand that the problem was with the engine, even after my regular request to check engine for issues form jan 17 itself (Because millage was drastically reduced) they ignored and said its not the issue of the engine and serviced all the other parts like ignition electric system and carburetor.
Now since its almost run with the problem for long distance there were many parts damaged and everything was replaced.
The service centre said that it can be claimed under extended warranty.
But since one of the service was delayed after feb 17, the extended warranty claim was declined, with much help from the service centre service manager their was an approval for 1 part of the claim from the extended warranty (For which i'm thankful for the service centre), and a bill amount of 9, 000 - 10, 000 was charged to me by the service centre.
I agree that there was a service delay from my side during the period (I had my own reasons for that).
My concern is that after being repeatedly requesting for checking of the engine during the first few occurrence of the problem (During jan 17- feb 17), there was noone taking my concern to be checked and at later stage it was an engine problem which leaded to lot of parts to be replaced since with the problem the vehicle driven for almost 10, 000 km,
And if this problem was sorted out in the initial stages itself, rather than assuming (Or trial or error method i can say) the problem it would have costed me 10, 000 and also wouldn't been an headache till now.
Presently (Today), i have got my vehicle yesterday and still the idling problem persists, and i cannot verify or check the jurk problem in 4-5k rpm since all engine parts is being replaced and have to drive less than 4k rpm for first 3k km's.
Its very annoying because after all whats happened the problem is not yet sorted out.
And because of the negligence (I can say) it costed me 10, 000 inr for the service, if at all the service centre would have listened to me and checked the engine issue in initial stages this wouldn't have happened.
I kindly request you to look into this issue and hope that it doesn't happen again in future, and whom the issue to be said with, because of the service centre's negligence i had to bare all the charges.
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