[Resolved] TVS Motor Company — clarification regarding free service

 
2 Reviews
 N.S. Nair on Jan 2, 2018
Free service has been done by charging rs. 260/-. Charge was stated to be for changing oil. The oil replaced was only 900 ml. Is it cost rs. 260/-. Please clarify is it free service or paid service. The service station is dugar distributors pvt. Ltd., indore. There was constant call for service saying that it was free service. But after getting the vehicle serviced the payment of rs. 260/- was asked for. How it can be said free service. For only putting 900 ml. Oil how can the company charge rs. 260/-? Now when this is the nature of free service i am afraid what will be nature of paid service.
Complaint marked as Resolved Feb 8, 2018

Complaint Status


[Jan 02, 2018] TVS Motor Company customer support has been notified about the posted complaint.
Verified Support
TVS Motor Company Customer Care's response, Jan 03, 2018
Dear Nair,
We would like to inform you that only the labor charges are free and not the consumables, please refer to your user manual which you got along with your TVS vehicle for more information on the periodic maintenance and TVS free services. You can also call our toll free number[protected] for further clarification.
Warm Regards,
TVS Motor Company
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Dear sir/madam plz help me now my TVs apache rtr 160 engion white smoke and my present 38000 km running my cell no [protected] kanpur nagar plz suggest orizanal parts help me thanks .( TVs toll free is not working ) thanks, arpit Agarwal //

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    TVS Motor Company - clarification regarding free service