Tvs Motor Company — Complaint for fraudulent (defective tvs jupiter) by tulsi lok tvs enterprises

Address:

rohtak haryana

To
the ceo,
tvs motor company,
jayalkshmi estates 5,
floor 8, haddows road
chennai district
chennai, t.Nadu-600006.

Subject:-complaint about selling defective (manufactured) tvs jupiter by “tvs tulsilok enterprises, rohtak, haryana”.

Respected sir,
it is hereby to submit that my father purchased a tvs jupiter (base model) new scooty from “tvs tulsilok enterprises near bhiwani chungi rohtak, haryana” with chasis no-md626cg51m1c33925 on dated 5/july/2021.
Due to covid crisis dealer assured to deliver vehicle at the doorstep and we made an cash payment of around 75000/- inr via online transaction portal directly to the account of dealer.
After driving that vehicle i instantly complaint to the concerned salesman “mr.Vijay “ that my vehicle is not running properly due to bent in front fork .Salesman told me to check tyre pressure and to continue with the same.
In the mean time the condition of my vehicle become more worse and hard to drive straight due to bent. I again approach to salesman and he suggest me to come to showroom. After complete checkup they found out that front fork is bent and everything related to assembly was not in allingnment.He tried to fix it with new fork but still it is the same .Their is no change in scooty drive and still its not corrected.
“when a customer purchases a brand-new vehicle, they rarely expect technical snags to crop up at regular intervals. The whole purpose of investing in a vehicle is lost if it has to be repaired constantly due to nagging problems”. “it’s a new vehicle & shouldn't have so many nagging issues. The vehicle was within the period of warranty & it is the duty of the authorised dealers to satisfy their customer. Since the continuous mechanical problems have arisen in a new vehicle, the complainant is entitled to seek a replacement.”
i also discuss the whole issue with the owner of tvs tulsilok enterprises but it was completely unsatisfactory reply from their side and even they denied to replace my vehicle .I would like to attract your keen interest bypresenting my issue in form of writing to resolve it in the stipulated time and afterall it is an matter of savings loss of a senior citizen of the society who spent their 75000 rs for this purchase .
I am also sending my complaint to concerned ministry, consumer grevieance cell and a copy to honorable prime minister to kindly take a look over such fraudster who delivers a defective and malfunctioned commodities to customers and harrashing them by looting their money.
I am requesting you all to enquire properly to the whole issue even at my part also and give your fine sense of judgement.
Thanking you!


yours sincerely,

dr rohit kumar
(astt.Commandant)
176 bn, jammu, j$k.
Mha, govt. Of india.

Copy to:-

1.Prime minister of india, e block, centeral
secretariat, new delhi-110011. (by post)

2.State consumer dispute redressal commission haryana, sec- 4, panchkula.(by mail)

3.(cm window) deputy commissioner office,
mini secretariat, sec-1, panchkula.(by post)
4.Deputy commissioner, mini secretariat, rohtak.(by mail)
5.[protected]@cmo haryana and [protected]@mlkhattar.( on twitter )