Tvs Motor Company — complaint for my service and issued

Address:Mumbai City, Maharashtra, 400099

Respected sir/madam

I self amit prakash jadiyar i send a mail regarding for my vehicle mh 02 en 8157 apache rtr 2004v service, part issued, and complaint and rusting.

My complaint :

1. Lhs panel on scratch :- when i purchase my vehicle from abhishek tvs 17 aug 2017.6.30pm. Taking delivery and that time it's late evening so can't see scratch on my lhs panel second day morning i seen a scratch on panel i send a photo also and scratch is already round tick mark that means my bike was already damaged in godaam or plant, after few days i went to the visit showroom for receives my documents i ask that complaint. He or she says when i come first service that time i resolved your complaint but 15/09/17 he says part not available i order the part and receiving after 10 to 15 days then call u but noe today 13/11/2017 he says again part not received and says i will call so many time but he says i c hmm and call u back but he never call him.

2. Front brake spoungee :-my brake was spoungee i complaint and he says your brake is ok and i taking delivery my vehicle and again see same problem then i leave the my vehicle and taking second time and he resolved my problem but he says first i can't replace will repair and charged for brake silver stick 300. `can u please says when i drive guss i accident so who taking my responsible for my life. `please says when my bike in warrenty we he charge me. And u know my apache 200 it's 21 hp bike doubkedisc. And it's major problem front brake issue and u r person says this type of reply first repair and then replace please reply.

3. Battery acid leakage :-

This battery acid damage my gear box upper side nut bolt it get like fungus i visit again and says this problem he says resolved your problem and i next day evening i seen again he leakage and he damage my silencer pipe or exchaust pipe get white it totally effective for my color i send u r photo and reply me.

4. Rusting for my chasise.:-
My chasise get white for leakage battery acid can u please send what can i do sir my brother was purchasing rtr 160 5 years before when u r beast was launching a new in the market but after 5 years he can't facing any issued about he rtr 160. Now i purchasing u r vehicle be for 2 month and i see this type of so much problem so what can i do. Can u please repaint my vehicle i send ur video and photo also. Reply me.

5. Showing on my cluster meter
Chk your gear sensor :-

When drive in traffic my bike was in 1 gear and in meter showing netueal gear one day after i went to the virar highway i m in 60 to 70km speed again he showing 3 gear and i m in actual 5 gear. When he showing a message wrong gear indicator i shift every time 3 to 4 and 4 to 5. Please reply me.

Sir can u please says what can i do for this type service from u r authorized service centre i purchased my vehicle from abhishek tvs my service and all kind problem also visit to abhishek tvs can u please resolve my problem and reply me i[censored] r not resolved my problem and my issued or complaint then why i advised to my relatives and my circle purchasing tvs product.

I m waiting for u r reply or call
Contact no - [protected]

Amit prakash jadiyar
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TVS Motor Company customer support has been notified about the posted complaint.
Nov 14, 2017
Updated by Amit jadiyar
RESPECTED SIR/MADAM

I SELF AMIT PRAKASH JADIYAR I SEND A MAIL REGARDING FOR MY VEHICLE MH 02 EN 8157 APACHE RTR 2004V SERVICE, PART ISSUED, AND COMPLAINT AND RUSTING.

MY COMPLAINT :

1. LHS PANEL ON SCRATCH :- WHEN I PURCHASE MY VEHICLE FROM ABHISHEK TVS 17 AUG 2017. 6.30PM. TAKING DELIVERY AND THAT TIME IT'S LATE EVENING SO CAN'T SEE SCRATCH ON MY LHS PANEL SECOND DAY MORNING I SEEN A SCRATCH ON PANEL I SEND A PHOTO ALSO AND SCRATCH IS ALREADY ROUND TICK MARK THAT MEANS MY BIKE WAS ALREADY DAMAGED IN GODAAM OR PLANT, AFTER FEW DAYS I WENT TO THE VISIT SHOWROOM FOR RECEIVES MY DOCUMENTS I ASK THAT COMPLAINT. HE OR SHE SAYS WHEN I COME FIRST SERVICE THAT TIME I RESOLVED YOUR COMPLAINT BUT 15/09/17 HE SAYS PART NOT AVAILABLE I ORDER THE PART AND RECEIVING AFTER 10 TO 15 DAYS THEN CALL U BUT NOE TODAY 13/11/2017 HE SAYS AGAIN PART NOT RECEIVED AND SAYS I WILL Call SO MANY TIME BUT HE SAYS I C HMM AND CALL U BACK BUT HE NEVER CALL HIM.

2. FRONT BRAKE SPOUNGEE :-MY BRAKE WAS SPOUNGEE I COMPLAINT AND HE SAYS YOUR BRAKE IS OK AND I TAKING DELIVERY MY VEHICLE AND AGAIN SEE SAME PROBLEM THEN I LEAVE THE MY VEHICLE AND TAKING SECOND TIME AND HE RESOLVED MY PROBLEM BUT HE SAYS FIRST I CAN'T REPLACE WILL REPAIR AND CHARGED FOR BRAKE SILVER STICK 300. ``CAN U PLEASE SAYS WHEN I DRIVE GUSS I ACCIDENT SO WHO TAKING MY RESPONSIBLE FOR MY LIFE. ``PLEASE SAYS WHEN MY BIKE IN WARRENTY WE HE CHARGE ME. AND U KNOW MY APACHE 200 IT'S 21 HP BIKE DOUBKEDISC. AND IT'S MAJOR PROBLEM FRONT BRAKE ISSUE AND U R PERSON SAYS THIS TYPE OF REPLY FIRST REPAIR AND THEN REPLACE PLEASE REPLY.

3. BATTERY ACID LEAKAGE :-

THIS BATTERY ACID DAMAGE MY GEAR BOX UPPER SIDE NUT BOLT IT GET LIKE FUNGUS I VISIT AGAIN AND SAYS THIS PROBLEM HE SAYS RESOLVED YOUR PROBLEM AND I NEXT DAY EVENING I SEEN AGAIN HE LEAKAGE AND HE DAMAGE MY SILENCER PIPE OR EXCHAUST PIPE GET WHITE IT TOTALLY EFFECTIVE FOR MY COLOR I SEND U R PHOTO AND REPLY ME.

4.RUSTING FOR MY CHASISE.:-
MY CHASISE GET WHITE FOR LEAKAGE BATTERY ACID CAN U PLEASE SEND WHAT CAN I DO SIR MY BROTHER WAS PURCHASING RTR 160 5 YEARS BEFORE WHEN U R BEAST WAS LAUNCHING A NEW IN THE MARKET BUT AFTER 5 YEARS HE CAN'T FACING Any ISSUED ABOUT HE RTR 160. NOW I PURCHASING U R VEHICLE BE FOR 2 MONTH AND I SEE THIS TYPE OF SO MUCH PROBLEM SO WHAT CAN I DO. CAN U PLEASE REPAINT MY VEHICLE I SEND UR VIDEO AND PHOTO ALSO. REPLY ME.

5. SHOWING ON MY CLUSTER METER
CHK YOUR GEAR SENSOR :-

WHEN DRIVE IN TRAFFIC MY BIKE WAS IN 1 GEAR AND IN METER SHOWING NETUEAL GEAR ONE DAY AFTER I WENT TO THE VIRAR HIGHWAY I M IN 60 TO 70KM SPEED AGAIN HE SHOWING 3 GEAR AND I M IN ACTUAL 5 GEAR. WHEN HE SHOWING A MESSAGE WRONG GEAR INDICATOR I SHIFT EVERY TIME 3 TO 4 AND 4 TO 5.PLEASE REPLY ME.

SIR CAN U PLEASE SAYS WHAT CAN I DO FOR THIS TYPE SERVICE FROM U R AUTHORIZED SERVICE CENTRE I PURCHASED MY VEHICLE FROM ABHISHEK TVS MY SERVICE AND ALL KIND PROBLEM ALSO VISIT TO ABHISHEK TVS CAN U PLEASE RESOLVE MY PROBLEM AND REPLY ME I[censored] R NOT RESOLVED MY PROBLEM AND MY ISSUED OR COMPLAINT THEN WHY I ADVISED TO MY RELATIVES AND MY CIRCLE PURCHASING TVS PRODUCT.

I M WAITING FOR U R REPLY OR CALL
CONTACT NO - [protected]

AMIT PRAKASH JADIYAR
Nov 14, 2017
Updated by Amit jadiyar
SIR OR MADAM I M WAITING FOR YOUR REPLY AND MY BIKE WAS STANDBY MODE NEVER USE BECAUSE MY COMPLAINT WAS NOT RESOLVED
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