Tvs Motor Company — Complaint Regarding Pathetic Servicing Experience for my TVS Jupiter

Address:

Sai Dynamic Autowheels Nagpur

Dear TVS Motor Customer Service,

I am writing to express my extreme disappointment and frustration with the recent servicing experience I had at your Service Centre (Sai Dynamic Autowheels, Nagpur-440015) for my TVS Jupiter. I believe it's important for you to be aware of the numerous issues I encountered during this process, as it has greatly tarnished my perception of your brand's commitment to quality and customer satisfaction.

1. Rude Behavior of Staff:
Firstly, I was shocked by the consistently rude and disrespectful behavior exhibited by your service center staff. Instead of providing the courteous and helpful service that I had expected, I was met with condescending attitudes and dismissive responses to my concerns.

2. Forcing to Include Extra Services:
During the servicing, I was pressured into agreeing to several additional services that were neither necessary nor relevant to the maintenance of my vehicle. This blatant attempt to upsell unnecessary services not only wasted my time but also left me feeling coerced and taken advantage of.

3. False Diagnosis of Battery:
I was informed that my vehicle's battery needed replacement, despite the fact that I had recently checked it and found it to be in perfectly normal working condition. This false diagnosis was not only an inconvenience but also made me question the competence and integrity of your service center's technical team.

4. Vehicle Returned in Worse Condition:
To my astonishment, when I received my vehicle after the servicing, it was in an even worse condition than before. The issues I had reported were not properly addressed, and I discovered new problems that were not present prior to the servicing. This negligence and lack of attention to detail were utterly unacceptable.

5. Pathetic Washing:
Furthermore, the washing of my vehicle was done in a subpar manner. The exterior was left dirty and streaky, and it was evident that minimal effort was put into ensuring the vehicle's cleanliness.

6. Extreme Delay:
Lastly, the extreme delay in returning my vehicle only added to my frustration. The promised turnaround time was not respected, and I was left without my vehicle for an unreasonably long period, causing significant inconvenience in my daily routine.

I am deeply disappointed by the overall experience I have had with your service center, and I believe that such poor service reflects poorly on your brand's reputation. I request that you take immediate action to rectify these issues and ensure that such incidents do not recur in the future. As a loyal customer, I expected much better treatment and service from TVS Motor.

I kindly request a prompt response to this complaint, outlining the steps you intend to take to address the concerns I have raised. I hope that you will take this feedback seriously and work towards improving your service standards.

Sincerely,
Samarthya