Tvs Motor Company — Complaint Regarding Recent Purchase of TVS Apache - Invoice Discrepancy and Bike Issues.

My name is Nazim Hussain s/o Muhammad Ismail add: House no.75, line no.14 ward no.18 Azad nagar uttrakhand, Pin code -263139 and I am writing to bring to your attention some concerning issues I have encountered with the purchase of a TVS RTR Apache 160 2V RK DRUM BSVI, Chassis No. MV634E84N2L02360, Engine No.AE8LN2602407, RTO no. UK04AK0154 from one of your Authorized showroom 'Maa Vaishno Motors' .

I purchased a brand-new TVS Apache from 'Maa Vaishno Motors near darau chhoraha, Bareilly Road Uttrakhand, kichha udham singh Nagar'on dated 22/11/2022. Regrettably, I have been experiencing several problems with the bike since then. The most significant issues include irregularities with the speed meter and suspensions, which produce unusual sounds during operation. Additionally, the stickers on the bike are gradually peeling off, raising concerns about the overall quality.

However, the primary cause for alarm is the discrepancy in the purchasing bill. The date of purchase mentioned on the invoice does not match the date recorded during my first visit to City Haldwani branch 'Nainital Motors' for a bike servicing. This inconsistency suggests a potential discrepancy or irregularity, which raises questions about the transparency and integrity of the purchase process.

I am reaching out to you with the hope that your esteemed company can promptly investigate and rectify these issues. As a loyal customer of TVS, I believe in the brand's commitment to quality and customer satisfaction. I am confident that your intervention will ensure a resolution to these concerns.

Attached to this email, you will find copies of the purchasing bill, along with relevant pictures highlighting the issues with the bike. I kindly request a thorough examination of this matter and appropriate actions to address the problems at the earliest convenience.

I appreciate your prompt attention to this matter and look forward to a swift and satisfactory resolution. Thank you for your understanding and cooperation.

Sincerely,
Nazim Hussain