Tvs Motor Company — complaint tvs - oceanic motors pvt. ltd, mem nagar, ahmedabad

Address:	Ahmedabad, Gujarat
Website:	www.tvsmotor.com

Ear sir / madam,

My family had been a loyal customer of tvs for more than 30 years.

Starting from tvs suzuki bike of 1985 till 2007 we have purchased four vehicles from tvs.
As far as vehicles are concerned we have been satisfied.

But our experience of treatment at your dealer at ahmedabad is not pleasant.

Yesterday night we visited this dealer to book jupitor model.in the name of my sister in law - mrs sunita dubey and paid a token amount of rs 500. The person asked for the identity proof which was given to him as driving license of hers.

As was fixed today morning i went to the show room to take delivery by paying balance amount.

The person there asked to submit residential proof so i gave copy of the electricity bill and told him that yesterday you did not inform the documents you would need. He guided to some one else to talk. The next person said house is not in the name of your sister so go and get aadhar card and proof of relation of the person in whose name is this electricity bill and the person in whose name vehicle is to be billed.

This kind of requirement is unheard and i had to loose my temperament. I decided to cancel the deal and demanded my 500 rs back. This time i was taken to next table where the person made a voucher and put a condition to get the receipt issued yesterday which obviously no one would carry if he has gone to take the delivery. This gentleman defended demand of earlier coworker of him saying - now registration rules have changed so its must and you can mail it to us.

Thus, i lost 500 rs spoiled my sunday and occasion of gifting vehicle to my brother and bhabhiji.

Is that the way tvs expects to reward its loyal customers?

With best regards

Manven dubey
[protected]