TVS Motor Company — Continuous Over heating

TO,
TVS MOTORS.

I am writing to your company about a problem with my apache RTR 200 4V 2021 model purchased on 17/07/2021 from AUTORACE automotive showroom goregaon west .
I am really infuriated now . And the reason is not only the Unsolved over heating issue but the Unprofessional & Adamant Behaviour of TVS SERVICE CENTRE. (AUTORACE AUTOMOTIVE LLP GOREGAON WEST.)

OVER HEATING and it's frequent occurrence was and is the major issue. I am facing the problem since 3 months. Till date no satisfactory response or solution is given to me by either and the problem still persist.

Previously the bike used to get overheated once a month but now sky is the limit. It takes approximately half an hour to 1 hour to cool down. Either its a manufacturing defect or a mythical issue because even after inspecting the bike twice for days, the TVS service centre team (AUTORACE AUTOMOTIVE LLP GOREGAON WEST) failed to state the reason for overheating.

In the month of January 2022 I took my bike for detailed inspection in AUTORACE AUTOMOTIVE LLP GOREGAON WEST. Was then informed that the engine oil(Which was changed /replaced by TVS AUTHORISED SERVICES CENTRE in BORIVALI DAULAT NAGAR in previous service ) is the reason for OVER HEATING. So Aftr completion o[censored]sual servicing they said now the issue is resolved. Within a weeks time the sequence of reoccurrence started.
AUTORACE TVS SHOWROOM and SERVICE CENTRE never received my call. I was stranded on street for an hour before reaching to my destination, not to forget the 1 hour of cooling period the bike took and it usually takes.
After frequent reoccurrence i thought of testing my luck again, so i re-visited the same service centre(AUTORACE AUTOMOTIVE LLP GOREGAON WEST) and handed over my bike to NEERAJ UPADHYAY (SERVICE ADVISOR) for thorough inspection. Was told, a days time would be required for checking to which I agreed and left with official slip.
I didn't get a single call from service center onto which i contacted back to know the status. Work in progress was the excuse i was offered. Second day same routine followed of excuse. And finally in evening i got a call from TVS service centre that the DAMAGED CLUTCH PLATE ASSEMBLY is the reason for overheating. I was really amazed to the core because the Over heating issue was my major concern since DECEMBER 2021 and the Clutch assembly issue(which is definitely not damaged) is like a morning dew.
So how could you come to a theory which is not only sounding unreasonable but unrealistic too.
Adamancy level of DEVA(MECHANIC) was so high that he wasn't even ready to hear my point, his only intention was to force a valuable customer to get the CLUTCH PLATE ASSEMBLY replaced that too for a the reason best known to him. After vague answers, unprofessional behaviour and imposing tone of mechanic (DEVA), I requested for Escalation. On which they directed me to (WORK MANAGER) OMKAR PADYAR's cabin. Obviously he supported his team, but his reply was a BIG 'NO' when i asked him, "Is my BIKES CLUTCH ASSEMBLY really damaged?" BINGO i got my answer. I said, for an instance lets assume i excepted your solution of replacement of Clutch PLATE. So if same problem again arises than what should I do. On this Mr OMKAR REPLIED "we will try to diagnose the problem again"
Astonished by the wierd answer I politely asked him to please tell your team to escort my bike out of the showroom as i have no intention of wasting my time and hard earned money on such people.

Its my kind request to you to look into the matter and take necessary steps keeping in mind the seriousness of issue. Below I am mentioning the contact details of TVS SERVICE CENTRE and staff.
I hope the management will revert back to me with a remedial and realistic solutions ASAP.

CONTACT DETAILS:

AUTORACE AUTOMOTIVE SERVICE CENTRE : [protected]
OMKAR PADYAR : [protected]
NEERAJ UPADHYAY : [protected].
TVS AUTHORISED SERVICE CENTRE Borivali Daulat Nagar :
VIJAY : +[protected]
Rawool : +[protected] AUTORACE AUTOMOTIVE SHOWROOM GOREGAON WEST.

Thanks
Ishan Munshi

NOTE : DEVA( MECHANIC) claimed that CLUTCH PLATE ASSEMBLY is EXTREMELY damaged. I used my bike on open streets and ghats for days and to my amazement the clutch plate is working great. NOT even a single friction, noice or disturbance created a issue.

(THEY FAILED TO TRACK THE ROOT CAUSE OF OVER HEATING TWICE, WHAT IS THE CHANCES THAT THEY'LL BE LUCKY ENOUGH IN THIRD ATTEMPT.)