TVS Motor Company — decline 2nd service from 15 oct 2018

Shiva Goud Vari

from Hyderabad, Telangana

Address:	Hyderabad, Andhra Pradesh, 500003
Website:	www.tvsmotor.com

I have visited 3 times to tvs kiran komerical secunderabad ranigung, hyderabad 500003 for second service 1 st service was done on 16-aug 2018 at 968 km .as there have given 2nd service time from 2500km -3000km, i have visited service center at 3050km on 15th oct 2018 now it is 3945 km. even today i have visited service center there are deny to do service and saying employees are in leave. while purchasing time they have said and given express service is available with in one hour there will be delivering it but these service center people are not responding when ever i visited there are decline service, i asking them to speak with manager they says manager is not available.

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TVS Motor Company customer support has been notified about the posted complaint.

Nov 14, 2018

Updated by Shiva Goud Vari No one has contacted me in complaining status it's showing complaint has resolved

Nov 14, 2018

Updated by Shiva Goud Vari I HAVE REQUESTED FOR 2 ND SERVICE FROM 15 OCT 2018 AND I HAVE VISITED SAME DAY ITSELF THEY DECLINED TO DO 2ND SERVICES SAYING REASON THAT EMPLOYEES ARE IN LEAVE COME AFTER SOME DAYS TILL TODAY I AM ROAMING FOR MY 2ND SERVICE EVEN TODAY THEY DECLINED TO DO SERVICE WHILE PURCHASING YOUR SALES PERSONS SAID WE HAVE EXPRESS SERVICE WITHIN ONE HOUR THEY DO SERVICES AND THEY GIVE EVEN YOUR SERVICE BOOK YOU TO MENTION SAME, AS I AM FEED UP WITH YOUR SERVICE, JUST I AM REQUESTING FOR 2ND SERVICE ONLY IN STARTING ITS SELF YOUR SERVICE IS WONDERFUL AND ENTERTAINING CUSTOMER INA GOOD WAY I AM HAVING STILL 3 FREE SERVICES I CAN EXCEPT YOUR MORE SERVICES I AM NOT INTERESTED IN YOUR COMPANY VECHILE YOU PLEASE TAKE YOUR VEHICLE AND REFUND AMOUNT SO THAT I CAN GO FOR ANOTHER BRAND. IAM ATTACHING ALL THE CALL DETAILS WHEN EVER I HAVE CALLED YOU AND BEGED FOR SERVICE AND VISITED FOR SERVICE WORKSHOP THERE YOUR EMPLOYEES ALSO SAY EMPLOYEES ARE IN LEAVE EVERY DAY YOUR EMPLOYEES WILL BE IN LEAVE. I REQUESTED FOR PICK UP NO ONE CAME FOR PICKUP EVEN IF I WENT TO SERVICE CENTER THERE DECLINE TO DO SERVICE.EACH AND EVERY TIME WHEN EVER IM VISITING YOUR SERVICE AREA I NEED TO TAKE LEAVE OR PERMISSION FROM LAST MONTH I AM VISITING YOUR SERVICE AREA. WHEN EVER I SAY NEED TO TALK WITH MANAGER THEY SAY MANAGER IS NOT AVAILABLE IN CALL AND WHEN I VISITED DIRECTLY.
IAM FACING ISSUE IN VECHILE THERE IS NOISE FROM ENGINE, BREAKS ARE NOT WORKING PROPERLY, NO MILIGE ONLY IM GETTING 45-48 WHEN YOU HAVE GIVEN 62KM PER LITER WHAT EVER COMMITMENTS YOU HAVE GIVEN ALL ARE [censored] COMMITMENTS,

NOTE : WHAT EVER HAPPENES TO ME OR TO MY FAMILY WHILE DRIVING VECHILE AS THERE BREAKS ARE INTERMEDIATELY NOT WORKING, AND HEAVY NOISE FROM ENGINE ITS RESPONSIBLE OF THE TVS COMPANY ONLY