Dear authorities,
I have purchased tvs sport from Bhawani motors darbhanga on 12/08/21. Chassis number MD625CK23M3G05186 and engine number Ak2GM3502214.
My bike is totally waste because it's a new bike only 6-8 months is going only because also I had made complaint regarding the defective product last time also problem was there and now I'm facing the problem that the bike is getting off instantly even I can not start for the vehicle for 5 mins again and again it's getting off frequently and when I complaint it on tvs authorised service center Vicky tvs darbhanga they tokk the bike for 2 days then after 2 days my issue was the same then I got angry not staff then they told a prt of bike is defective and it is in warranty we will replace it please come after 8-10 days hile the part reaches and after that 10 days past yesterday I went there they told me to leave the bike for 2 days more and when I went there after 2 days they told me the part is changed but again 1 part is defective and since your vehicle is at same condition it was before getting off frequently and automatically then I had a argument with the service manager that how can I be suffering even I have purchased the new bike and u guys and creating trouble only not listening and how long you will took the bike even you tooled more than 15 days and the issue is still same I will complaint on your service them they happily told me cluth swith etc etc will be change and you have to pay the amout I told that the bike is in warranty 1st your told another problem after changing again you told one more part is defective and now you are telling that whole switch panel will be changed now and you have to pay money for this
What should I do please help me out even I'm paying the emi still for the bike which I have never used happily daily I have faced same issues the bike is defective from day 1 itself but not one is here to listen seriously I'm very unhappy and unsatisfied from the bike and tvs also I have never thought that tvs will become headache for me and now also they are asking to leave the bike for 10 days.. Tvs should replace me with the good bike because due too there defective product I am facing problems from months and now the bike is even in more worst condition after changing the defective part and they are telling take the bike and come after 10 days and pay the price for the parts gone to be changed nothing matters if it is in warranty or elso you have to pay else you take your bike..
Respected sir at last I have written this email if it goes like that that I have to file complaint in consumer court forum and will do the police case also on the cheater company tvs who's harresses their loyal customers.. Really worst ever bike experience by tvs really horrible I am facing the problem and after they are not responding my complaints I am very unsatisfied from the product I was a tvs bike quality lover bt now by seeing the issue I just hate your products now onwards no one is responding to my complaints and it's new bike what should i do please help me regarding my concern I'm attaching bike papers in this mail and defective product pictures
Please help me regarding my complaint
Thank you
Name of buyer - Rahul Raj
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