I have purchased a TVS Jupiter on March, 2021 and current mileage of my scooter is 7328 KM. Now I'm having issue with the rear tyre. It got a crack and clearly it's a manufacturing defect. This tyre crack might happened mostly due to stone hitting and that was told by TVS authorized tyre dealer.
I have visited TOP HAVEN dealer and they are telling me that they have nothing to do with the Tyre and Battery they are selling, because it is provided by third party vendor. So, where should I go to raise a complaint happens to these two items. This dealership is not providing me an spare vehicle nor they are willing to repair the damaged tyre. All they want is that I have to surrender my vehicle to them for 7 working days and then only they will be able to let me know, if my damage is eligible for free replacement. When I requested these, they asked me to raise a complaint to TVS.
If a multi billion company like TVS can't take the ownership of there mistake, how can we trust this brand, buy another vehicle. Dealership is blaming the Vendor who supplies the product and we the consumers are getting offended again and again. Most o[censored]s use our two wheelers for daily commute and 7 days without our commute can affect our entire commute cycle. It can affect our jobs, routine etc.
Please let me know how this can be handled and resolved without affecting my day to day life.
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