TVS Motor Company — Defective vehicle from your dealership.

Address:

TVS - PRN Motors LLP - No 108, opposite Aadarsha Theatre, Halasuru, Hoysala Nagar, Indiranagar, Bengaluru, Karnataka 560008

I had booked TVS Ntorq 125 Race edition from one of your dealership "TVS - PRN Motors LLP". Address : No 108, opposite Aadarsha Theatre, Halasuru, Hoysala Nagar, Indiranagar, Bengaluru, Karnataka 560008.

Bike was delivered and the very first day I started hearing a knocking sound from the kicker while riding and then I had to take the bike to get it checked and the service guy changed some washer and still I could hear the sound again, he told me he will replace the kicker panel and for that it will take time so he asked me to call him after a week so he will change the panel as its very common in most of the Ntorq now, and after following up for a month he asked me to bring my bike on the 6th May 2023 and he told the work would take approx 30-60min but after 3hrs the work was not completed and he asked me to check but still the sound appear a lot more than before and he asked me to give the bike for a day so he will fix as there are more bikes on that day and he will have to work on other bikes as the man power is low and hardly there are only 4-5 mechanics who work there and manager of the service does not come to work at all.
today being 11th May 2023, the bike is still in the service station, problem is not fixed, he wants me to use the bike with the sound for 10 more days as the problem is with the gear box and he will have to order it and then check if the problem solves.