[Resolved]  Tvs Motor Company — delivery details not provided

Hi tvs team

I have booked a tvs ntorq at kubera motors at bangalore, they assured
Me they will deliver it within 15 days. (Assured by yogesh).

But when i call them for inquiry after 20 days, they don't respond.
When they receive call they say we will get back to you in 10 mins but
They don't call back ever.

When i asked them i will call customer care about such behavior they
Say do what ever you like, they say you can go ahead and cancel you
Booking. (This was said by a manager named kulkarni)

My point is you guys are taking advance of 5000 rupees and keeping it
From crores of customers like me and earn good interest from that
Money and when its time to deliver you say go ahead and cancel the
Booking.

This practice is being done intentionally just to earn money in the
Form of interest.
Even the tvs customer care number is always busy.
The dealership is taking full advantage of such practice.

So i have raised a complaint at consumer court and i have been
Directed by consumer court to draft this mail along with the case
Number if the issue continues action will be taken.

Case number:717112
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Jun 20, 2018
Complaint marked as Resolved 
TVS Motor Company customer support has been notified about the posted complaint.
Verified Support
May 07, 2018
TVS Motor Company Customer Care's response
Dear Praduiman,
Our team is looking into your case. We request you to kindly allow us some time and be rest assured your concern will be addressed to your satisfaction.
Warm Regards,
TVS Motor Company
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    Jayalakshmi Estates 5, Floor 8, Haddows Road, Chennai, Tamil Nadu, India - 600006
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