Tvs Motor Company — failure of components

Address:	Kozhikode, Kerala, 673010
Website:	[email protected]

I am working as a senior section engineer in railways. I have three decades of relationship with TVS. My first bike was samurai followed by Victor and now TVs Jupiter. I had purchased TVs Jupiter 2 years back and the scooter has travelled hardly 12000km. I had carried out all the services and presently I had entered into an AMC with the dealer AKB, Calicut. now after the recent service I experienced heavy jerks from the fork and yesterday I gave my scooter for check up at AKB motors Calicut. Now they told me that ball racer is damaged and has to be replaced. How is that a company boasting about TQM allow to pass an inferior part into its products. I can assure you that my usage of the scooter is less and that too on good roads. My aspiration about TVS has taken a beating. I would appreciate if you could conduct a root cause analysis so that inferior parts do not enter your products. The defective part can be obtained from TVS AKB Calicut dealer for analysis. Hope you would upkeep my faith in TVS.