Tvs Motor Company — Fraudulent Activity Recognised - Prince Motors - Kozhikode, Kerala

Dear Team,
I would like to acknowledge my experience by visiting your dealer - Prince Motors- Kozhikode, Kerala.During my visit in December 2022 for my periodical maintenance, I have reported a paint defect concern beneath FR RH Mirror side and the concern BP part has been replaced under Warranty.As the part being replaced, I haven't gone thorough check up on the vehicle due to your credibility, but later I have come across some defects on the replaced part and contacted the dealer on the same day itself.As communicated with the officials I have taken the vehicle to the dealer for check up and they have confirmed the part defect and apologized for what happened during the service.As discussed with the concern team, they have ordered the concern part on the same day and as it was being under Back Order it might face a delay for the repair work.

After 3 months, during the past week I have reported for the next periodical maintenance and I have enquired about the paint defect part replacement to the concern Service Advisor. Being a new employee at the organisation he was not aware about my concern during the last visit and he have added that it gets reverted within evening.But during the delivery I was not provided any information regarding the same.

On 30/03/2023, I have received a message from TVS that a Job Card is being opened today.I would like to confirm that my vehicle was not physically available at the dealer during the mentioned day and it was created without my knowledge.I am facing the same fraudulent Activity for the second time, Initially it was happened during the last periodical maintenance feed back tenure, but I thought it might be a technical issue. But today I realised that it is not a technical or network error. As the communication number being provided, I have contacted the Service Advisor and enquired regarding the same and he replied that the Job Card is being created for ordering the parts for my paint concern.By such fraudulent activities, I would like to convey my dissatisfaction towards the dealer and not the Service Advisor.Service Advisor might has done the same as per the instructions from his top officials and he won't be having any personal gain on it.

So I would like to inform the activity which is being taken placed and I would like to know my vehicle complete Service details till date and I would appreciate if you could take necessary actions regarding such activities.