TVS Motor Company — free service denied major components defect with in a year

Address:

560076

I purchased tvs jupiter vehicle bearing no. Ka51he 3723. This is specially designed two wheeler with two side wheeler vehicle is meant for physically challenged people. I have gone to neo service centre, bilahahalli, benguluru on 29 09 2019 for fourth free service and they have denied instead of almost begging and telling my vehicle conditions, on that day other vehicle they have taken for service. The vehicle had break and starting g problems. I escalated the matter tvs customer care and registered complaint no.18713391 on 29 09 2019 about the issues. No special care taken for my complaint.
On 03 rd october 2019 around 9.25am all of sudden in the middle of the hosur road signal my vehicle stopped. I begged almost half an hour road crossing vehicles and policewala also, nobody helped except one auto driver helped me to push the vehicle on left side of road, since i am disabled person unable to move vehicle.
After one of the person is kicked my vehicle but not started because motor coil boiled smell came. Then he called one mechanic and he told that clutch line damaged, coil burned etc for that i spent rs.2280/-.
I had mental stress on road side as well expenditure side also. I escalated several times to tvs customer care, over mobiles and email. No proper response finally we are helpless. You want to proceed you proceed further.
Disabled person made such free service denied by neo tvs dealer and service centre and unethically dealt by tvs customer care.
I need reimbursement of expenses and mental stress compensation of rs.2.00 lacs
This should be a lesson to such of dealer and tvs company and help to disabled person in future, since our life day to day running not like normal person.