Tvs Motor Company — hiding of initial customer reference information credit point score benefits - sbm tvs, ayanavaram

rajamani9950

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600012
Website:	[email protected]

I am s. Rajamani, working as a sr. Qe at m/s lucas tvs, chennai-50, past 22 years. Last month 11.4 2018, i am buying tvs zest (Matt red) at sbm tvs ayanavaram branch in my wife (R. Saritha) name, reg. No. Tn 05 br 1107. After that, this month last week, my wife friend mrs. Kalaivani bought scooty pep reg no. Tn 01 be 4305 in same dealer and same branch with my wife reference. But she forgotten to tell that. After that she realised the mistake and told to the dealer. But the dealer said to her, after invoice generation, it is not possible to add reference friend information. I am also verified with that delear. My query is in year 2013, i was bought tvs-jive from good will tvs annanagar, at that time i refer my friend name, after 15 days of vechile delivery, they accept it and do the favor to my friend. (Credit point). I am suggested to give instruction to all our tvs dealers, kindly ask the customer before invoice generation, do u refer any o[censored]r friends name? Right now i am loosing 5400 worth credit points and today 11/5/2018, i am given my new tvs zest for first service cost of rs 330. Invoice no 1257 & 1227.

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TVS Motor Company customer support has been notified about the posted complaint.

May 11, 2018

Updated by rajamani9950 I am S.Rajamani, working as a Sr.QE at M/s Lucas TVS, Chennai-50, past 22 years. Last month 11.4 2018, I am buying TVS Zest (Matt Red) at SBM TVS Ayanavaram branch in my wife (R.Saritha) name, Reg. no. TN 05 BR 1107. After that, this month last week, my wife friend Mrs.Kalaivani bought Scooty PEP Reg no. TN 01 BE 4305 in same dealer and same branch with my wife reference. But she forgotten to tell that . After that she realised the mistake and told to the dealer. But the dealer said to her, after invoice generation, it is not possible to add reference Friend information. I am also verified with that delear. My query is in year 2013, I was bought TVS-JIVE from Good will TVS Annanagar, at that time I refer my friend name, after 15 days of vechile delivery, they accept it and do the favor to my friend.(credit point). I am suggested to give instruction to all our TVS dealers, kindly ask the customer before invoice generation, do u refer any o[censored]r friends name? Right now I am loosing 5400 worth credit points and today 11/5/2018, I am given my new TVS ZEST for first service cost of Rs 330.Invoice no 1257 & 1227.