| Address: | Planet 9 Road, hinjwadi phase-1 |
My complaint here is that after servicing my bike, My chain sprocket started making noise, the disk brake working unevenly (which is very unreliable for me), though they said they changed the brake pads, I still feel my brakes are quite unreliable. I also asked them to install handlebar slides but they didn't install them, To which they said the part was not available. I asked them if they can make it available for me, but they denied it reluctantly (I tried calling them multiple times after that, but nobody cared to pick up my call). Overall my experience there was not very pleasant, the seating lounge was unhygienic too.
Also, to be honest, my car costs less for servicing than the amount I had to pay at this showroom. I have also attached an image of the bill for your reference. They claim to have used synthetic engine oil (I am still skeptical about that) even after I explicitly mentioned that I wanted to go with regular engine oil, Usually, the consumable charges are inclusive in the service cost, but here, they charged me for both individually, I can't mention each and everything here, but you may see the bill, they have charged me extra for so many things. (955 rupees labor charge?)
When I gave them my credit card for payment, they had the audacity to say that it's going to charge me 2% extra. After some heated discussion, they backed off.
I was a very loyal customer of TVS vehicles, I also own a TVS Victor, Pep+ and have been very happy with the service till now. But this particular experience was very bad for me and has led my to question the integrity and honesty of the company. I'm very optimistic that you will take appropriate action on the management of this service center and keep me updated.
Thanks and regards,
Nikhil Boralkar
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