Regular paid service of my tvs jupiter bearing regn. No. As01bh1503 was done at m/s savera automobiles, zoo road, guwahati-781005 on 25.07.2017 and an amount of rs. 1290/- was paid vide rpt. No. 1076 dated 25.07.2017 against job card no. 1891.
Although an amount of rs. 160/- was charged for replacement of the 'brake shoes' of the vehicle, it gave a cracking sound while using the rear brake. When i complained at the service centre on 28.07.2017 about the same, i was told that the problem will be over after 2-3 days of driving.
As the problem still persists, i got the brake shoes checked by a outside mechanic and as per his advice the brake shoes were replaced to-day at my own cost. Immediately after replacement of the "brake shoes", the craking sound disappeared and the braking system started to work properly.
In the above context, i firmly believe that proper service was not given by the said service centre and probably either a duplicate or used brake shows were fitted to my vehicle.
I therefore request you to have a look on the services provided by your service centres so that the good name of the company is not lowered by such faulty / improper services provided by your authorized service centres.
The pdf copies of invoice and money receipt are attached herewith.
Yours faithfully
Saugot phukan
Guwahati (Assam)
Mob. No. [protected] / [protected]
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