Tvs Motor Company — Inefficiency in delivery of TVS NTORQ by Hemanth motors Yelahanka

Hi,

We recently bought the TVS NTORQ XP from Hemanth Motors Yelahanka one of the dealerships of TVS Motors. We paid the full amount on the same day which is 25th June 2022 and requested for delivery of the scooter on 2nd July 2022 as we preferred delivery of the scooter along with registered number plate. We were assured that the scooter will be ready and we can come on the preferred date. However we didn’t receive any update or call back from Hemanth motors or tvs on registration of the vehicle and the readiness of the scooter. We followed up constantly however poor response from Hemanth motors. We visited the showroom on the date of delivery which is 2nd July 2022, however the staff response was poor and they were uncooperative with their reply for every questions for delaying. They replied that it was end of the month and we couldn’t proceed with the registration, after long argument, they agreed on new date that is 4th July 2022 5pm. We requested for an assurance as we need to commute back from office which is in whitefield around 30kms and that scooter will be ready with numbered registration plate. We again visited on 4th July 2022 around 5pm and we see that the number plate was unavailable and dealership asked us take the scooter without number plate. We made it clear from the day one that we will take scooter along with number plate as we cannot make multiple visits to showroom. Hemanth motors Yelahanka is poor in handling the customers and kept blaming on each other for not keeping with promise of delivery. We have been asked to wait for 2 hours so that they can get number plate. The responses from staff and management is disappointing and unsatisfactory. Customer service is BAD. I have now bad experience with buying and delivery of the TVS product and I am worried about the future service experience.
I am utterly disappointed and WILL NEVER RECOMMEND TVS OR HEMANTH MOTORS.