TVS Motor Company — Jupiter standard sold to us instead of Jupiter ZX

Address:	Pune, Maharashtra, 411057
Website:	Tvs

Tvs motors Sai baba Hinjewadi, Pune did fraud to us. We were intentionally sold jupiter standard (Mat blue) at the cost of Jupiter Zx. We were under impression that we have purchased Jupiter ZX model. However after few days fortunately we realised that the model given to us is standard not ZX since vehicle doesn't have zx written on it.

We went to tvs motors pimpri showroom to confirm the cost of mat blue jupiter. Sales associate over there clearly mentioned that now mat blue Jupiter comes only in standard model & not in ZX. The price he mentioned was definitely less in thousands what we paid for the same vehicle.

With this information we went to Sai baba tvs at hinjewadi pune, requested them to refund the extra amount they took from us. Unfortunately they (Manoj & Hina) denied to accept their fault & ended with debate. The manager Manoj misbehaved & asked us to come after 1st april then only he would help us to get the refund.

We followed the date provided by him & went in April. It's been more than 20 times we are regularly going to them & following up but till date we didn't get our refund back. Vehicle chases number clearly states that vehicle is jupiter standard & not ZX as one person from their financial team checked it on tvs website inventory.

Now the manager & sales person Hina are telling that company is not ready to provide the refund as all the monetary things have been completed for the last financial year.

We told them that it is not our fault. We had brought this issue in notice in March itself but it was not at all entertained by the manager Manoj because of which we had to file a complaint as well since his behaviour was very very very rude to us & this behaviour was repeated again and again each time we requested to give our money back. Inspite of requesting them so many times we got nothing of out it.

A week ago manager Manoj provided a check of 1k from his salary after lot many debates.
He also mentioned the remaining amount has to be paid by Hina as the vehicle was sold wrongly by her.

Hina simply refused to refund the amount. Both manager & Hina are playing game with us. Hina lied on our face many times and in front of her manager she has a different face. She has been awarded as sales associate for the month. I want to highlight there are many customers like me who are not at all happy with customer service provided by sai baba tvs.

I would request to take this up & help us to get justice. As tvs name is getting spoiled because of such associations with the company.