| Address: | New Delhi, Delhi, 110055 | | Website: | www.tvsmotor.com |
I, Gagandeep Singh Gulati, purchased TVS Sport Bike dated 29.1.17 from Om TVS, Darya Ganj, New Delhi. Its Chasis No is MD625MF51G1G16360 and Enginer No is CF5GG1682442. This bike is having major manufacturing defects from day first. Its rear tyre is bubbling (shaking even while standing on centre stand).The shaking is so much that I am not able to drive. It was very less on day first which I ignored but it increased day by day. I visited GK Motors, Patpar Ganj, Delhi and they simply denied the service and asked to contact dealer from where I purchased the bike. Then I visited Balaji TVS, Inderlok, Delhi where again my complaint was ignored and asked me to visit TVS tyre centre. I drove under threat of my life for the cause which is a manufacturing defect. I was harassed by negative attitude towards customer service from authorized service centres. After this, I contacted the dealer (OM TVS) and managed to take letter for tyre fault and replacement. Again search for tyre dealer begun and after a lot of efforts, I found SR Motors in Karol Bagh, Delhi. They only understood my problem and replaced tyre. It worked well for same but next day same shaking started. Even it is started in front wheel also. Other problems include only 35-40 KM average even at 35Kmph single riding and not starting some times.
With so many manufacturing defects, huge follow-ups for last 15 days and service denial from TVS authorized service centres, have shaken my faith on TVS company. If I am facing problems from day first then how I can ride the bike in future? I cannot put my life at risk and cannot keeping visiting service centres everyday.
It is thus requested to please help in refund of my full amount of Rs 42, 429 with intimation to me.
Thanks & Regards
Gagandeep Sing Gulati
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