Tvs Motor Company — misguided, rude behavior with customer and without document demanding extra charges

Address:

785A, Aasa singh garden, Landmark mark near tagore garden gurudwara ., narayangarh road. Ambala city, 134007

This is priyankaa
Today 21dec morning i submitted my 2 wheeler for service. When in evening i visit in showroom (Surbhi showroom, near baldev nager ambala city tvs) then owner asked me for billing. I told him for payment by card then he said for extra 2.5 % on total amount i said y. He replied u have to pay. I request him for show me document and rules singed paper. He said ha has no document. Then i said how can u asked me for extra payment. He has no papers, behave very rudely