Tvs Motor Company — negligent company and unresponsive customer care. not trustworthy.

Address:	560024
Website:	www.tvsmotors.com

Hi,
I have been struggling with issues related to vehicle performance, vehicle body issue and substandard accessories. The dealer staff along with mr. Praveen have been turning down my concerns since 8th day i have started complaining. Praveen who is territory manager, has literally been disconnecting my called after the first. And no reply for my email.

The vehicle has been not performing well soon after 8 to 10 days of its purchase. There has been noise in the body in movement, head lamp dome has some black melt down residue, jerk in the acceleration, accessories are all amateur low grade finish, substandard and moreover the fiber body under the dashboard above foot rust look like a 2nd hand and fixed somehow that is coming out misplaced, challenge mileage if crosses 20 kmpl, shock sound even in a small pothole whereas it’s a 12 inch wheel, all were noticed one after the other in 2 months time, i did mention these to sales person during the delivery and at every point but they said “you don’t worry sir, that is not a problem we will address and fix them, we are here to help you in the service”. Since i did not get a satisfactory response from person in contact at arunagiri, this caused me to delay the first service as well. But then the same issues were reported to the prakruti service center, mekhri, the vehicle was just given to us eod saying everything is fixed but dome is not available for that i will have to leave the vehicle once again for a whole day. By the time i reach home, i found vehicle was all the same as before service, but later on after around 4-5 days screws and bolts started missing from the vehicle, i found them to be loose and falling out. I one again reported the issues to the arunagiri sales person who promised me 200% quality and support at the time of purchase, the service engineer advices me to pay the amount for the dome as its is damaged. I lost my patience and had to argue with the sales and service manager. Both promised me 100% assurance of giving me a best quality looking and performing vehicle, but after keeping the vehicle for 3 complete days, the vehicle still looks the same it is just that they have slightly tightened few of the inner parts, washed and opened the dome to clean the residue. Whereas they had promised me of replacing the accessories, dome dashboard body and to give me a written attested note from a tvs engineer/manager saying pakka true qa certified vehicle to be safe and suitable for the ladies to ride and to pick and drop kids as wanted by me.

Do i have to suffer after buying a substandard product, am i wrong in looking at the safety of my family and buying a brand new vehicle paying in full cash, emotions apart, but still i wish to say i am not demanding anything more than what i have paid for. I want a standard good fine piece of vehicle that is coming out of a showroom. I have seen read about wego, only then i have purchased and suggested to my friends, but unfortunately their vehicle is a class and really fascinating looks and solid performance difference is that its is from kubera motors.

I retreat i should not have thought of indian make, and never never would have dealt with tvs atleast.

Rubeena khan
Bangalore