TVS Motor Company — new jupiter vibration problem

Rahul.2

from Mumbai, Maharashtra

Address:

bhosari , pune, Pune, Maharashtra, 411027

I have brought a Jupiter on 14april 2019, since the 2nd day the bike started vibrating as if I have been provided with a second hand bike. I brought it from TVS century, dapodi, Pune. They assured me that they will fix it in the first servicing and kept my new bike in the service center for 4 days opened up all the parts and did all their r&d in to it and didn't find any solution. And then they diverted me to another service center at bhandarkar road, pune, which according to them has the best mechanic. They also did all the same activities and had no solution. And they say this is normal, all they did till now is fooled me around. This is the worst experience I had with TVS. The bike is having manufacturing defect and the only solution is replacement. I need immediate action from TVS, I have not decided to waste my money. Kindly revert. (The worst part is these mechanic and manager they "give up" saying that "Sir, that's all that we can do from our side")

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Comments

Rahul.2

from Mumbai, Maharashtra

I didn't get the OTP for the complaint I raised, neither I got any call from the concern person. Mr. bhide, the service manager of Pune for TVS century is now directing me to another person, and he is not ready to accept his fault that he is unable to resolve my problem, saying that it's normal. Even though I told him that I can prove that it is not normal he is kind of fooling me around..I wonder if the manager itself is so filthy what trust can we have on TVS . I need my bike to be replaced.. pls help.