| Address: | Smart Motors,62ft road, Behind Mandi Samiti(west), Saharanpur-247001 |
Hi, I would like to inform you that My bike number is DL-7-SCH-8509 and owner's name is Himanshu Kumar.I have visited an authorized service center i.e smart motors, address: -62ft road, Behind Mandi Samiti(west), Saharanpur-247001. first off all they charged me more as compared to my previous services which are done in delhi. The normal service charges for my first 4 services was around Rs 500 each however the 5th service was charged for Rs. 714. I am attaching the bill for the same. Also they charge Rs50 for sanitization. Is it some kind of joke. And now the main issue is they have changed my bike's spark plug with the defective one. There was no starting problem in my bike when I handed over them however when I reached to receive it, it is unable to start. They said that they have to change the spark plug but there is no such issue in starting. I have called the service center however they told that they have informed the mechanic regarding this however when I asked them to fix this, they rudely tell me to go ahead and complain. I had been the customer with TVS for last 10 years and is this the way to be treated. My ike is not starting and service center don't take any responsibility. Kindly look into it or I am going the approach the consumer forum regarding this as I want strict action against the Smart Motors service center so that no other customer can be treated in such a way again.
Hoping for the positive and fast response from you.
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