Tvs Motor Company — Payment not refunded

I have book a iqube s on 18/11/2022 amount 5000 by google pay ..the booking number IQ[protected]
i have cancel this order 19/11/2022 and the conformation call cames to me 21/11/2022 ..the excutive has told me that the payment will reflect in your next 7 days 29/11/2022 i have call to helpline number of tvs company they told me that the has been credit in your account on 21/11/2022 bt when i saw the bank statement it is does not their...plz