TVS Motor Company — Poor service provided by service centre.( Aditi TVS sec-10, noida)

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi, I purchased black colored apache rtr 160 cc in last week of march 2014, soon after riding bike i observed that there are some marks of trouser on fuel tank. I complained many times in aditi tvs, sec-10 noida but each time they polished it. later i observed one more issue that some times if bike is in neutral state still neutral indicator doesnt blink i esclated it in each service but this was not resolved. Yesterday on 3rd Jan-15 i stayed in service centre from 11 to 7 pm just for this single problem. Previously they tried to convince me that its normal behaviour but i forced them to resolve it because other vehicles don't have this issue. So at last they tried to resolve it by replacing power relay and some other minor parts but could not fix. Instead of fixing the issue they created following issues- 1. Bike produces sound "khat-khat" after changing gear and acceleration. 2. Its indicator buzzer continuesly beeps. 3. Handle is too tight that its not easy to ride smoothly. when today on 5th Jan i again visited service centre to fix these extra issuses at least but i got reply that its sunday and problem can not be resolved by today it self so i have to visit some other day. Now i can't understand that i visited centre for 3rd service and i got 3 extra issuses after spending 8 hrs there. is it trust, value and service of TVS ? sometimes i feel that i committed a mistake by choosing tvs bike and i will never recommend it to someone because of such service centre and workers as well. they never respect their customers. It seems once you pay the money then tvs forgets you. I request you plase provide me poc in tvs which can take meaningfull action against such poor centre.