[Resolved]  Tvs Motor Company — ramkay tvs servicing center velachery cheating customers

Address:	600042
Website:	[email protected]

Ramkay tvs service center velachery cheating customers in the name of doing byke service:

I own a jupiter vehicle. Which has covered only 14000kms from aug 2014 to mar 2018.

1) cheating in the of amc:
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While giving my byke for servicing, the representative told that if i take amc of cost 2000rs, they will cover upto 900rs of labour changes for each service for up to 4 services in a year. Based on that, i took the amc and finished the servicing and while billing they only covered 500rs of labour changes and told that it covers only maximum of 500rs. If they cover only 500rs why should i pay 2000rs in advance for 4 services for a year?? They lied to influence the people to take the amc. Then they show their true color while billing.

They are cheating customers in the name of amc.

2) worst servicing:
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After every service, my byke condition is becoming worse and worse. Couple of times, on the next day of service, i get some weird sounds. When i go back and asked why it is happening, they told that some of parts are not properly fixed/fitted.. After service we expect the byke to be at least in a condition how we have given for service.. But here in ramkey service center, after service bykes will get worse..

3) damaging the vehicles in the name of service:
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During the last service, before giving for servicing, kick start and self starts are working fine.. I just told the battery seems to be weak so, asked them to recharge it. After the service and while delivering the byke, forget about self start, even a kick start is not worked for some time.. The technician tried starting the vehicle for many kicks and after many kicks it started.. He told if you use it for two days it will get ok.. Even after 1 week we faced same issue.. So we went back and asked why it is not starting properly, then he told that start gear got broken/damaged and he is not responsible for it and asking me to change it at the cost of 700rs and labour charge cost 200rs. We rejected and asked them to return the byke. After returning the byke, when i tried to do kick start, kick rod itself got jammed.. I never see kick rod gets jammed in my life till that time... Most horrifying experience with tvs motors and ramkey service center..

Before giving my byke for service, i had no issues with kick start.. After service, kick start had problem, when i complained about kick start issue they gave back the byke with a jammed kick rod..

Is it my mistake to buy a vehicle from tvs? Is it my mistake to do regular servicing and ending up damaging the vehicle? Is it my mistake to choose tvs, only for the reason to support indian companies???

Its a horrifying experience with tvs motors and ramkey service center.. I will never ever buy or don't let any one else in my circle buy a vehicle from tvs motors.. While i was talking to the so called 'tvs technician' over the phone call, my colleagues came to know about my experience with tvs.. My colleague told "thank god, i thought of buying tvs byke in the next week.. You saved me from becoming a prey for tvs motors.."

The loss which i have made out of my tvs byke may not be a big issue for me, but the people who cannot afford that loss will be impacted more in terms of their expenses in their daily lifes.. I will do my best to share my experience at all platforms and social networking to save people from becoming a prey to tvs motors...