| Address: | TVS MOTORS, 81/2, Begur Rd, Maruthi Layout, Mico Layout, Hongasandra, Bengaluru, Karnataka 560076') |
I had booked an TVS Jupiter 125 top varient on by paying full cash to (Sales, TVS authorised showroom 'TVS MOTORS, 81/2, Begur Rd, Maruthi Layout, Mico Layout, Hongasandra, Bengaluru, Karnataka 560076')
I got the vehicle on Morning 10 am, but the registration was pending which was completed on, On when I started the vehicle for the first time in morning again the ISG malfunction light is on and the intelligent stop and go feature doesn't work when the ISG light is on, when i visited and contacted the TVS showroom person Mr Vijay he said it's nothing to worry about, it will automatically turn off after 3-4 kms riding, I told him in the Vehicle manual it is written if the ISG malfunction light shows up we should immediately get it checked with Authorised Service Center, I insisted him to get it checked with the service center, Later together we visited the service center and Mr.Vijay showed the vehicle to the service engineer who then rose the throttle to max capacity 2-3 times and after that the light went off, then they handed over the vehicle to me saying it's nothing it will go away. I believed the same and came back to my house the next day . when i started my vehicle the same issue was there so i contact Deva motors Manager and informed them about the issue they registered the complaint me to wait for the service call, later that same day from Mr.Vijay called me up and enquired about the same and he Came to my place and took my vehicle to service center the next day .came back saying they have updated the firmware and the issue is solved but to my surprise on the same day evening i got the same issue of ISG malfunction light Problem
I am fed-up with this malfunctioning vehicle. I hereby request the TVS company to either replace my vehicle with a new working one or refund my money back immediately.
Else i will be taking up this matter in the court, for cheating me by delivering a malfunctioning vehicle by TVS company.
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