| Address: | New Delhi, Delhi | | Website: | OM TVS service center |
Hi Sir,
Respectfully, I would like to let you know about the service offered by one of Tvs authorized service center i.e Om TVS service center in Okla. I purchased a new bike Apache RTR 160 in November 2015 and I approched OM TVS service cente for its first service but they completely ruined my new bike as per performance. The mileage of bike previously is about 40-45 km/litre however now I am not gtting it more that 30- 35 km/litre. Also the disk brakes of the bike are making noise in such a manner that they are touching the tyres. I have asked them for these issues at the time of 2nd service but these issues remains same after the 2nd service also. After 2nd service, I again visited them for these issues and they took my bike on complain and assured me that these issues will be resolved. I have handed them my bike at 11a.m. and got my bike at 5:30 p.m. On that day, they didn't call me in order to receive my bike. Finally I had to visit them. After that also, these issues were not resolved. And the last but not least, today I am looking for tool kit of my bike for some work and I found that the tool kit is not there. Also My bike starts looking like a more that year old due to this type of service.
They are not providing the good service and also they are bluffing the customer by taking the bike accessories.
So I request you to take this issue into consideration as soon as possible . I hope for the positive response from you.
Regards,
Pankaj Saini
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