Tvs Motor Company — ruined my bike by trijal tvs service center

- [ ] Absolutely pathetic service centre! They took s completely fine vehicle (TVS RTR Apache 200 4v Reg No. MH12PL-8188) and blew it up to kingdom come! I bought my vehicle in pune and had multiple services done with no issues whatsoever. I recently moved to bangalore and my vehicle was due service so I gave it to TRIJAL TVS SERVICE at hope farm, whitefield road since it was close to me. They first called me and told me rear brake pads needed changing which I agreed to but they also took the liberty of changing brake oil also of front brake without my consent! And they billed me a total of 2090! The highest that I had ever seen. My service bills never crossed 1, 200. And it’s just 2 years old. They had all kinds of b.s charges on it. When I argued they made up something random and also told me parts are expensive in bangalore compared to pune. Doesn’t make any damn sense. I still put up with it and left with my bike. And lo and behold! Three days later I was riding back home at 11 pm in the night when my vehicle stuttered and totally failed to work. I had to push the vehicle trying to get it to work and after a great peril I reached home. The next morning I took it back to them pointing out the issue. They told me they’d need a few hours to figure it out and I think giving it to them was the worst mistake of my life. Few hours later they called me back saying the magnetic coil which charges the battery had gone bust so I’d have to pay 2.5k. I asked them how could magnetic coil stop working exactly three days after service? Didn’t they see it during SERVICE? Isn’t it what they’re supposed to do? and it's only two years old bike. Upon arguing they figured out I knew a thing or two about bikes so they suddenly told me that we checked your service history which is fine and they’d cover it under warranty and that will take few days. Very weird I thought. I agreed. A week passed by but there was still no word. I called them up and to my surprise they said they changed the magnetic coil but the problem was still there! Apparently even the rectifier had gone bust so they had ordered for it. I said how in the hell is that possible?! What kind of mechanic works on a bike cluelessly without knowing where the problem is?! One day it’s one part and the other day it’s another?! I felt really suspicious of this service centre so I decided to pay them a visit. I had a heated argument with the service engineer and the supervisor both but they refused to agree to anything. In the end they convinced me that the rectifier would come the next day and the bike would be absolutely ready and they were confident that the bike would work with the new rectifier. I gave them a day’s time post which I said I’d be taking the bike elsewhere and complain to tvs. They must have got scared so exactly an hour later they called me saying to keep the customer’s “happiness” they reached out to another service centre and sourced the part “just for me”. I went in there very suspiciously and picked up the bike. Everything was fine but only for one day! The next day it stopped working! Again! I called up the service engineer and yelled at him for taking a week and not doing absolutely anything!! He defended saying he cares about perfection and I was offensive! How the hell is this perfection?! He took a week and did not do jack ###! And to defend themselves they had taken a picture of the bike being repaired as well. Why did they have to take a picture of the bike being repaired and randomly? It was taken to defend themselves. I just took it to a local mechanic here to find out what’s wrong and I’ve been informed that the battery has been replaced with a damaged one!!! As before service never got any issue with battery or any other particular parts. This is just unacceptable!! A reputed company service centre stealing parts from a bike?! How are these guys even open for business?! These guys should be taken to court and tvs should be held accountable for letting such guys service vehicles! Now how do I get justice for what has happened to me? I love my bike and for promptly giving it to company service station it’s totally ruined! My bike is never going to feel the same after this abuse!!

And I'm also keep calling Tvs HELPLINE but no any solution yet from there side.