[Resolved]  Tvs Motor Company — second hand jupiter sold as new

Dear all

I have purchased jupiter from gk motors pvt ltd your authorised service center at madhu vihar delhi on 18.03.2018. Before purchase the scooty was showing a reading of 100+kms. After inquiring from mr saurav (The manager of madhu vihar branch) he confirmed that it was due to some test drives and it is not a used vehicle. He further assured us that if you face any issue i am here to solve the same. On his assurance we had taken the delivery of jupiter.

Within a week we started facing the problem like weird sound from engine and self start not working. On contacting mr saurav he told us that some vehicles do have this problem and the same will be resolved in first service.

After our first service both the problems have not been resolved. We had contacted mrs neha at your authorised service center and she confirmed me that the problems will be taken care by higher technicians. I have visited the service center around 12-15 times in the past 2 months and the problem is still not resolved.

I have talked with mr rakesh jha many times he is saying that your problem cannot be solved by us. Further i have talked with mr suraj (Tm) he is also not ready to resolve my problem. On every call they ask me to visit the center once again. How many times should i visit the service center 12 times or 20 times or 40 times or 100 times???

I request the company to discontinue selling refurbished vehicle as the common men is investing their hard earned money.

Details of my vehicle are: vehicle number : dl7sce8364
Chassis no : md626eg47h3n17120

I am writing down this complain as i have invested my hard earned money and want this problem resolved.

I have talked with customer care executive and they are saying saying that we will forward this concern to head office but this assurance has been given to me from last 3 days but i have not received a single call from head office. I have called four times and every executive is saying that we will re-forward this to head office.


If my problem is not resolved i will be going socially and legally against this concern. You are making customers fool.

Please contact me at my number [protected] & [protected]