TVS Motor Company — Self Start Not working

Address:

Magnolia Mint, Kalikapur, Newtown, Kolkata-700135

My TVS norq race edition is 4 month old but the self start ia not working. I had done my first free service 10 days back. I am seeing that the self start is not working. Every time I have to use kick start. When I visited the service centre today, they said that they have to change some relay part which is not available in kolkata. But as per their comment this is a common problem with ntorq. My question is why such a common issue can't be resolved for a new scooter. I am.very very disappointed with the service.