Tvs Motor Company — Self Starter Not Working

Address:

Nadia, West Bengal

I have purchased a TVS Scooty Zest110 on 19.10.2014. from Paul Motorcycles, 39 K.G.R Path(S), Lenin Sarani West(Gandhi More), P.O. Kanchrapara. P.S. Bizpur, Dist. 24 Pgs(N), 743145, W.B. The Vehicle No. is WB90A-0513. Chasis No. MD626CG4XE2G01974 and Engine No. CG4GE2011908. After approximately six months of purchase the self starter stopped working. Immediately I rushed to the dealer to fix up the problem. The dealer/service centre suggested me to replace the battery (AMCO AB5LB). However the dealer helped me to replace the battery with a new one which is fitted on 02.08.2015. Still after one week the self starting problem started again and at the same time the volume of horn started decreasing, indicator lamp not working and finally the scotty stopped running in a busy road which might cause a fatal accident. Immediately I contacted the service center again. The service center personnel told me that they have contacted with service engineer and the engineer advised to change TCI, regulator etc. But even after changing the items ( as per service center ) the problem remained same. How long I will be embarrassed after purchasing the scooty from your company. I hope you will be sincere enough to fix up the problem as early as possible to ensure customer satisfaction as well as good will of the company other wise I will forced to approach electronic media and leading newspapers for wide circulation regarding embarrassment of a customer.