TVS Motor Company — Selling old TVS Scooty pep+ (BS IV) by mischief by Annapurna Motors, Cuttack, Odisha

Address:

Cuttack, Odisha

Sir,
I am a Senior Citizen purchased a TVS Scooty pep+ (BS IV) from M/s Arnapurna Motors, Satichaura Chhak (H.O), Cuttack-Phone:[protected] vide Invoice No.1126 dated 19.3.2020. The details of specification of the vehicle is as under:

Description: TVS Scooty Pep+ (BS IV)
Colour as per Invoice .: Red
Colour as per Registration Certificate: Black.
Chassis No: MD626AG39H2C18303
Engine No: AG3CH2017603
Invoice No. 1126 dated 19.3.2020.
Dealers Name: Arnapurna Motors, Cuttack.
RTO Registration date : 30.3.2020.

Complaint: When I visited the authorized service center for first mandatory free service on 30.6.2020, they refused free service and stated that the validity of free service has been over as the vehicle has been purchased before one year. as per their records the vehicle is in the name of Mr Saroj Nayak and purchased before one year.

Which implies that I have been sold an old and used vehicle in the name of brand new one. In this regard I may request you to replace the vehicle with a new one urgently. Being a senior citizen and you sold me an old vehicle and also your authorized service center refused free service, I feel being cheated by a company like TVS Motors.

Yours faithfully,
Sudarsan Malla
[protected].